Shipping policy

Shipping Policy — CuddleMinis

Last Updated: June 2026

At CuddleMinis, a brand owned and operated by House Of Virasat, we are committed to delivering your orders safely, securely, and efficiently across India. This Shipping Policy outlines our order processing timelines, shipping methods, delivery estimates, and related terms.

By placing an order on www.cuddleminis.com, you agree to the terms of this Shipping Policy.

1. Business Information

Legal Name: Saroj Chaubey

Trade Name: House of Virasat

Registered Address:
Building No./Flat No.: F 45
Road/Street: Sector 51
Locality/Sub Locality: Chhajarsi
City/Town/Village: Noida
District: Gautambuddha Nagar
State: Uttar Pradesh
PIN Code: 201301

Email: contact@cuddleminis.com

Phone: +91 8750764910

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During festive seasons, promotional sales, product launches, or unforeseen circumstances, processing times may be extended.
Processing times are separate from delivery timelines.

Orders are processed only after successful verification of payment and product availability.

3. Shipping Coverage

CuddleMinis currently ships across most serviceable locations within India through trusted third-party courier partners.

If your delivery location is not serviceable, our customer support team will notify you and arrange a refund if payment has already been made.

4. Estimated Delivery Timelines

Estimated delivery timelines are as follows:

Metro Cities: 3–5 Business Days
Other Cities & Towns: 5–8 Business Days
Remote or Rural Locations: 7–10 Business Days

These timelines are estimates only and should not be considered guaranteed delivery dates.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, CuddleMinis may offer:

Free shipping promotions.
Limited-time delivery offers.
Special shipping discounts.

Such promotional offers may be modified or withdrawn without prior notice.

6. Order Tracking

Once your order has been shipped, you will receive:

Shipping confirmation via Email and/or SMS.
Courier partner details.
Tracking number.
Shipment tracking link (where available).

Customers are responsible for monitoring shipment progress using the provided tracking information.

7. Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including but not limited to:

Severe weather conditions.
Natural disasters.
Public holidays.
Political unrest.
Transportation disruptions.
Courier network delays.
Government restrictions.
Incorrect or incomplete shipping information provided by the customer.

CuddleMinis shall not be held liable for delays caused by third-party logistics providers or events beyond our control.

8. Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information.

If an order cannot be delivered because of:

Incorrect address.
Incomplete address.
Incorrect PIN code.
Incorrect mobile number.
Customer unavailability.

additional shipping charges may apply for re-delivery.

If the shipment is returned to us, we reserve the right to deduct applicable shipping or handling charges before processing any eligible refund.

9. Failed Delivery Attempts

Courier partners generally make multiple delivery attempts.

If delivery cannot be completed after reasonable attempts, the shipment may be returned to our warehouse.

Re-shipment of returned orders may be subject to additional shipping charges.

10. Damaged or Tampered Packages

Upon delivery, customers are requested to inspect the package before accepting it.

If you receive:

A damaged package.
A tampered package.
An open package.
A package showing signs of mishandling.

please refuse delivery wherever possible and contact us within 24 hours of delivery.

Your request should include:

Order ID.
Photographs of the package.
Video evidence (if available).

Claims submitted after this period may not be accepted.

11. Risk of Loss

Ownership and risk of loss pass to the customer upon successful delivery of the shipment to the delivery address provided during checkout.

Customers are advised to ensure that someone is available to receive the order at the specified address.

12. International Shipping

At present, CuddleMinis primarily delivers within India.

For international shipping inquiries, customers may contact our support team before placing an order. Availability of international shipping is subject to operational feasibility and applicable laws.

13. Force Majeure

CuddleMinis shall not be responsible for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to:

Floods
Earthquakes
Fires
Epidemics or pandemics
Government restrictions
Transportation failures
Labour disputes
Internet or communication outages
Acts of God

In such situations, delivery timelines may be extended accordingly.

14. Governing Law

This Shipping Policy shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to this Shipping Policy shall be subject to the exclusive jurisdiction of the competent courts located in Gautam Buddha Nagar, Uttar Pradesh, India.

15. Changes to this Shipping Policy

CuddleMinis reserves the right to amend, modify, or update this Shipping Policy at any time without prior notice.

Any revised version will become effective immediately upon publication on this Website.

Continued use of our Website following such updates constitutes acceptance of the revised Shipping Policy.

16. Contact Us

For any shipping-related questions, order tracking assistance, or delivery concerns, please contact us: