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Privacy policy
Privacy Policy — CuddleMinis
At CuddleMinis (“we”, “our”, “us”), your privacy matters deeply to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or shop from our website (“Website” or “Services”).
By accessing or using our Website, you agree to the terms of this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to all information collected through:
- Our website and mobile experiences
- Customer support interactions
- Promotional campaigns, emails, and forms
- Any other services offered by CuddleMinis
2. Information We Collect
We collect only the information necessary to provide you with a smooth shopping experience.
2.1 Information You Provide
When you interact with our Website, we may collect:
- Name
- Email address
- Phone number
- Shipping and billing address
- Order history and preferences
- Customer service communications
This information is typically provided when you create an account, place an order, subscribe to updates, or contact us.
2.2 Automatically Collected Information
When you use our Website, we may automatically collect:
- Device and browser information
- IP address
- Pages visited and browsing activity
- Cookies and analytics data
- Referral sources and interaction behavior
This information helps us improve website performance, personalize your experience, and better understand customer preferences.
3. How We Use Your Information
We use your information to:
- Process and deliver orders
- Provide customer support
- Personalize your shopping experience
- Improve our products, services, and website performance
- Send updates, offers, and promotional communications (only where permitted)
- Prevent fraud and maintain platform security
- Comply with legal obligations
4. Cookies & Tracking Technologies
CuddleMinis uses cookies and similar technologies to:
- Remember your preferences
- Enable smooth navigation
- Analyze website traffic and performance
- Improve user experience
- Deliver relevant advertisements and marketing
You may disable cookies through your browser settings, although some Website features may not function properly.
5. Sharing of Personal Information
We do not sell or rent your personal information.
However, we may share limited information with trusted third-party providers such as:
- Payment gateway providers
- Shipping and logistics partners
- Website hosting services
- Analytics and marketing platforms
- Customer support tools
- Legal or regulatory authorities when required by law
These third parties only access information necessary to perform services on our behalf.
6. Data Retention
We retain personal information only for as long as necessary to:
- Complete transactions and fulfill orders
- Maintain records for accounting and legal compliance
- Resolve disputes and prevent fraud
- Improve our services and customer experience
After this period, information may be securely deleted, anonymized, or archived where legally required.
7. Your Rights Under the DPDP Act
In accordance with applicable Indian privacy laws, including the Digital Personal Data Protection (DPDP) Act, you may:
- Access or update your personal information
- Request correction of inaccurate data
- Request deletion of your personal information
- Opt out of promotional communications
- Withdraw consent for certain processing activities
Please note that certain information may be retained for legal, compliance, fraud prevention, or security purposes.
8. Children’s Privacy
While our products are designed for children, our Website is intended for use by parents, guardians, or adults.
We do not knowingly collect personal information directly from children without appropriate parental or guardian consent.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, misuse, alteration, or disclosure.
However, no online platform or electronic transmission method can be guaranteed to be completely secure.
10. Third-Party Links
Our Website may contain links to third-party websites, services, or social platforms.
We are not responsible for the privacy practices, content, or policies of those third parties and encourage users to review their policies separately.
11. AI-Generated Product Visuals
Some product images, mockups, lifestyle visuals, banners, or promotional creatives displayed on our Website or social media platforms may be created or enhanced using Artificial Intelligence (AI) tools.
These visuals are intended for creative and illustrative purposes only. While we strive to represent our products as accurately as possible, slight variations in color, texture, embroidery placement, styling, packaging, or appearance may occur in the final physical product.
CuddleMinis continuously works to maintain accurate, high-quality, and realistic product representation across all platforms.
12. Policy Updates
We may update this Privacy Policy periodically to reflect:
- Changes in laws or regulations
- Technology or security updates
- Changes in business operations or services
Any updates will be posted on this page with a revised “Last Updated” date.
Last Updated: May 2026
13. Contact Us
For any privacy-related questions, concerns, or requests, please contact us:
Email: contact@cuddleminis.com